Privacy Policy
ADRESA Privacy Policy
Last Updated: November 2025
ADRESA (“we,” “us,” or “our”) is a short-term rental management and hospitality company providing booking and accommodation services. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, booking engine, or communication channels.
By using our website or submitting information through any ADRESA form, you agree to the practices described in this Policy.
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1. Information We Collect
We may collect the following information:
1.1 Personal Information
- Name
- Email address
- Phone number
- Address
- Government-issued ID (for guests, if required by law or platform)
1.2 Booking & Stay Information
- Reservation details
- Payment confirmation (processed securely by third-party platforms)
- Property preferences
1.3 Technical Information
- IP address
- Browser/device details
- Cookies and analytics data
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2. How We Use Your Information
We use your information to:
- Process and manage bookings
- Provide customer support
- Communicate reservation updates
- Send important service or policy notifications
- Improve our website and service offerings
- Verify identity when required
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3. SMS Communications
When you submit a form, booking request, or inquiry that includes your phone number, you may receive SMS messages from ADRESA regarding:
- Booking confirmations
- Stay reminders
- Support responses
- Property or access information
- Inquiry follow-ups
3.1 Consent Disclosure
By providing your mobile number and submitting any form on our website or booking engine, you consent to receive SMS text messages from ADRESA.
3.2 Opt-Out Instructions
You may opt out at any time by replying:
- STOP – to stop receiving messages
- HELP – for assistance
Standard message and data rates may apply. Message frequency varies based on activity.
3.3 Mandatory Federal Language
- No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.
- Mobile information may be shared with subcontractors only as needed to provide ADRESA’s services (e.g., property access teams, maintenance coordination).
- Your consent to receive SMS is not required to book a stay.
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4. Cookies & Tracking
We may use cookies for analytics, performance, and website functionality. You may disable cookies through your browser settings.
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5. Third-Party Services
Our booking engine is operated through Hostaway, a third-party provider. Information submitted through booking and inquiry forms may be processed by Hostaway solely for reservation and communication purposes.
ADRESA does not control Hostaway’s technical limitations regarding customizable form fields.
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6. Data Security
We use administrative, technical, and physical safeguards to protect your data, including SSL encryption through our website security provider.
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7. Your Rights
You may request to access, update, or delete your personal information by contacting us at:
📧 milan@adresa.com
📧 hope@adresa.com
📧 ali@adresa.com
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8. Changes to This Policy
We may update this Policy periodically. The “Last Updated” date reflects the most recent revision.